"Cultural Insensitivity "

About: Canberra Hospital

(as a volunteer/advocate),

A client of mine, an Aboriginal man, told me he presented for an angiogram at the Canberra Hospital. He had been requested to be there at 0700hrs. He said he arrived at 0700hrs and was the first person there. At 1030hrs he said he was still waiting for his angiogram. He stated he noticed that all other patients who had arrived after him were seen before him. He felt he was being discriminated against because he was black. He told me no-one approached him to explain that there is a 'list' and where he was on the list. In my opinion this demonstrated a complete lack of cultural awareness and cultural sensitivity around Aboriginal and Torres Strait Islander persons perception of hospitals.

Responses

Response from Patient Opinion Australia

This response has been posted by Patient Opinion on behalf of ACT Health.

The Canberra Hospital is concerned to hear this complaint and offers its sincere apology that you have felt discriminated against. ACT Health and our staff are committed to providing respect and courtesy at all times and if this did not occur, ACT Health would like to investigate this matter in more detail.

If possible please contact our consumer engagement team to discuss this matter further. You can contact Consumer feedback on (02) 62077627, email healthfeedback@act.gov.au or visit our website at http://bit.ly/YYwqLG

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story

;