"RSL Care (HACC program)"
About: RSL Care RSL Care Fortitude Valley 4006
Posted by Czech (as ),
I have various health problems and as a result I have to take medication throughout the night. It is for this reason that I have asked RSL Care if they could stop sending a cleaner to my place at 7: 30 am as it is very difficult for me to get up and get ready at that time, especially if I have had to get up during the night to take my medication. The person I spoke to about this assured me that they would not be sending anyone over to my house at that time (7: 30am) but instead would send someone over around lunch time. However, at the next visit the cleaner arrived at 7: 20am and when I was unable to answer the door she called me on the phone (while she was at my door) and seemed very annoyed with me and complained to me. The cleaner didn’t seem to know anything about the new arrangement or that I had spoken to someone about having a cleaner arrive at a later time.