"RSL Care - new home and community care (HACC)"
About: RSL Care RSL Care Fortitude Valley 4006
Posted by Nannafidd (as ),
While I acknowledge that the switch over of the program to RSL is a huge project and likely to cause many complications, I was rather taken aback by the lady handling the Rostering segment (phone no. 5490 6360) before I'd hardly opened my mouth to explain my situation she told me that she was tired of all the people demanding morning services. I spoke passively and said that I certainly wasn't demanding, I just wished to explain my own circumstances. The lady seemed in no mood to even listen and kept reiterating that we had to take what we could get and no chance of an advance warning of when that might be. So I thanked her and requested that she cross my name off the list, and I would just have to manage on my own. Following which, she made an offer that I could have Thursdays with a guarantee that my person would be finished by 11. 30am - but not this week. Another 2 weeks hence. I can accept that but still wonder why the lady was so rude in the first place.
Query number 2? Why the big secret about the "Client Contribution" which begins in July. It is already July and no one I have spoken to has any idea just how much the contribution will be? ? ?