"I felt the specialist at the Plaza Ipswich didn't care about me at all."

About: Ipswich Health Plaza

(as the patient),

I went to get test results today 2 months after my initial consultation which was done by a wonderful Registrar I can not fault her at all! The specialist today was so uncaring and aloof... I was basically told I was a drug addicted alcoholic hypochondriac! !

He told me I had Parkinsonism and I understood him to suggest that really there was nothing he could do about it. I don't feel he even told me what it was except it wasn't like Parkinson's disease. I feel I was basically told he couldn't help me and that was that.

I reported I collapsed twice in the last month where my legs went out from under me going up stairs and getting out of the bath.

The Registrar I saw two months ago was concerned about my unstable high blood pressure at my initial consultation and asked me to keep a record until my next appointment. The specialist today took my BP and said "Yeah its high but your nervous about being here" I have been on High Blood pressure Medications for the last 4yrs! ! I told him I had kept a record of my readings since my last appointment and it seemed to me that he couldn't even be bothered to look at them. At one point my BP was 169/103 and 147/99 all recorded on my BP Machine.

I feel totally disgusted! I felt he didn't give a crap that I was using a walking stick and was having great difficulty sleeping because of leg cramps etc... I have Fibromyalgia and in flare and I felt he just fobbed it off! ! !

Responses

Response from Patient Opinion Australia

This response has been posted by Consumer Liaison Service West Moreton Hospital and Health Service.

Dear Bibby 67:

Thank you for contacting us so soon after your appointment this morning at the clinic at Ipswich Plaza. We were disappointed to learn that you felt that your health concerns were not being addressed. Please be assured that we have provided this feedback to the Service Manager.

Thank you for your positive remarks about the first registrar. We will also pass this on to her and her manager.

We would like the opportunity to speak to you about the concerns you raised. Please contact the Consumer Liaison Officer at 3810 1111 or on our mobile 0409 275 503 during normal business hours. Feedback such as yours helps us understand where we can make a difference in our services.

We look forward to hearing from you.

Consumer Liaison Service

West Moreton Hospital and Health Service

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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