"Trying to make an outpatients appointment at Maroondah Hospital."

About: Maroondah Hospital

(as the patient),

Starting from 3:30 pm, spent twenty minutes trying to call Maroondah Hospital outpatients department (which closes at 4 pm) to schedule an appointment.

The *only* time someone answered the phone, it seemed to be an accident, and they immediately hung up.

Responses

Response from Alan Lilly, Chief Executive, Eastern Health

picture of Alan Lilly

Dear Wazza

I am really sorry to read about your experience in trying to contact Maroondah Hospital and I understand how important it is to receive a timely reception and response when you make a telephone call. I have since made a call to Maroondah Hospital myself and I have made arrangements for you to contact our Associate Director of Specialist Clinics, Michelle Oliver. Her contact number is 9871 3300 or email address is Michelle.Oliver@easternhealth.org.au. Michelle is more than happy to discuss this with you and follow-up further if you would like her to do so. Once again, I am sorry that you experienced this issue contacting us. Kind regards and thank you - Alan Lilly

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