"I felt confident I was in good hands"
About: Yarra Ranges Health Yarra Ranges Health Lilydale 3140
Posted by POAUG01 (as ),
I visited Lilydale Hospital for my routine, 5 yearly colonoscopy check recently.
Prior to my visit, I received an information pack that was excellent. It provided me with clear instructions on the preparation for my pending visit.
On the arrival day at Lilydale Hospital, the customer service of the reception staff was of a high standard and they greeted me in a friendly manner.
I proceeded to wait in the reception area with my spouse.
Unfortunately at this point, the wait time was approximately 1.5 hours before I was taken to see the first specialist for the initial consultation. Feeling very weak, hungry and tired from the prep solution, this felt a lot longer.
However once I was attended to, I had a good experience as the staff were excellent in describing each step of the procedure. I felt confident that I was in "good hands".
Once the check was done, I was rested and given delicious sandwiches with juice. This was a welcome relief.