"NZ visitor's experience in Angliss Hospital - excellent treatment"

About: Angliss Hospital

(as the patient),

I fell in the shower at my friend's house and hurt my back, then needed an x-ray, a CT and admission to Angliss Hospital for a night.

Staff were so professional, helpful, thorough and pleasant, and I'd like to say thank you very much.

Emergency Dept - Dr Victoria, and nurses Leanne and her successor the next shift, Jenny I think.

X-ray and CT scan - a kind man of Middle Eastern background.

Ward - Michele and Madhu.

Physiotherapists - Stephen and Tim.

You were all so professional and thorough. You were kind to me, listened, helped and made my stay very positive.

A HUGE THANK YOU. I'm very impressed with the Australian health system and how well you looked after a visitor to your country.

Responses

Response from Alan Lilly, Chief Executive, Eastern Health

picture of Alan Lilly

Dear NZ Visitor

Thank you so much for sharing your story on Patient Opinion - that's great feedback for us and I am so pleased to read that you were cared for so well during your stay at Angliss Hospital.

We 're certainly aiming to exceed our patient and family expectations and when I read stories like yours, I am heartened to see that we might be achieving just that. I will have great pleasure in passing your feedback on to our staff and make sure that those that you have named get a special mention from me too. I will let their managers know as well. Feedback is so important as it enables us to understand what we do well and also where we need to improve - we want to be truly GREAT at everything we do!

So thanks again NZ Visitor for your sharing your story. I hope that you continue to recover well and spread the word on your positive experience at the Angliss Hospital.

regards, Alan Lilly

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