"They make us feel like we are not important mum"
About: Box Hill Hospital / Emergency Department Box Hill Hospital Emergency Department Box Hill 3128
Posted by xxxxxxxxx (as ),
My pre-teen child was sent to the ED at Box Hill Hospital by our GP who thought they were having a TIA. My child cried walking all the way up the hospital ramp because they, understandably, were so scared about what was possibly happening to them.
After the triage, that was most unpleasant by the way, we were asked to move to the window next door to provide our details (medicare etc). The staff showed no respect for us. While the staff member was collecting the details they were joking with another staff member about a cold coffee they were drinking. They stopped after typing in one word or another to chat with their colleague who was standing beside them. They giggled and talked about their private businesses. When we left the triage area and sat down to wait our turn, this was my child's comment: "They make us feel like we are not important mum". As I said my child is pre-teen, I had no words for them. Just nodded in agreement. Honestly, I thought it was a humiliating experience. However, I know this is not a general rule. I know that Box Hill Hospital/ Eastern Health also provides outstanding health services and employs people who are not only great professionals but also great human beings. People who respect and genuinely care about other people.
I appreciate the opportunity to provide this feedback and I trust this helps to improve services but, most importantly, that each employee and staff at Box Hill Hospital, regardless of his/her role, is truly committed to the hospital values.