"Service provided within the hospital by Oncology staff"

About: The Townsville Hospital

(as the patient),

The Oncology staff were absolutely marvellous both in their manner and explanation of the procedures you were about to undertake.

The $50 long term parking fee for visitor and patient is quite handy, however, this is overshadowed by the fact that you cannot always find a place to park. The parking area needs to be expanded dramatically.


Response from Julie Shepherd, Nurse Manager Patient Experience, Patient Services; Clinical Governance Directorate, Townsvillle Hospital and Health Services

Dear PO-OCT17,

Thank you so much for sharing your positive story about your experience with our dedicated staff in Oncology. Our staff work very hard every day to deliver their care with kindness and professionalism and it’s great to know what you are experiencing this type of care.

The state of the car parking is always a hot topic and I think everyone agrees that it could be improved. Please know that our Health Service is looking towards a future where finding a car park will be a lot easier, although naturally, this will take some time and money. It is good to know that you find the long term fee handy and please know that I will inform our Director of Commercial Services of your car parking concerns.

Once again, PO-OCT17, thank you for your feedback and I will let the Oncology staff know that you have found them to be ‘absolutely marvelous’.

I wish you all the best for the future; take care of yourself,

Warm regards,

Julie Shepherd

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