"I have never experienced and seen such a dedicated, professional, efficient team"

About: The Townsville Hospital

(as the patient),

After a 36 hour stint at the Townsville General Hospital (TGH), after yet another heart (yes they have found one! for the sceptics) issue, 14 hours of it in the Emergency Dept. I now have a little understanding of what the staff have to put up with & go through. I have never experienced & seen such a dedicated, professional, efficient group (team) of people. I can only thank them for their attention, support & kindness. Thank You. I also thank the CCU staff & doctors who also great in resolving my condition.


Response from Julie Shepherd, Nurse Manager Patient Experience, Patient Services; Clinical Governance Directorate, Townsvillle Hospital and Health Services

Dear PONOV49,

Thank you so very much for your kind words and feedback about our wonderful staff.

Hearing of your experience will provide a real boost to the staff in knowing that, although they are busy and working all sorts of shifts, that someone (with a heart!) has taken the time to thank them. For this, I thank you.

Knowing that care is given with such attention, support & kindness is comforting.

Please know that I will deliver your message to the managers of the Emergency and Cardiac Departments so that your story can be shared with the teams.

Thank you again PONOV49, for sharing your story and I wish you all the very best in the future.

With warm regards

Julie Shepherd

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