"Respect shown by staff at Broome Health Campus ED department"

About: Broome Health Campus / Emergency Department

(as the patient),

I recently had cause to visit the ED department at the Broome Hospital.

I would like to compliment the staff I came into contact with:

Millie on reception

Renee the Triage Nurse

and Dr Mathew and Dr Alex

I did not have to wait very long in the waiting area, however for the time I was there I heard both Renee and Millie speak to all the customers with the utmost respect and courtesy.

My treatment was thorough and reassuring.

I feel thankful to live in a country area with such a great resource as Broome Hospital and the staff within.

Many thanks and I hope the staff will receive some praise for their care of the people that come their way. Might I add, especially the day after the hospital Christmas party.

I also must add that it was very difficult to find an email address to send my compliment to. All I kept finding was the complaints page. So I hope this will be sent on to the appropriate management staff, and maybe the IT department could make the compliments page easier to find than the complaints.

I have now been directed to this page, which looks like just the place to leave a compliment.

Responses

Response from Maureen Crowther, Patient Opinion Cordinator, Nursing, WA Country Health Service

picture of Maureen Crowther

Dear Winnie

Thankyou for your valuable and generous feedback in regard to your recent experience at the Broome ED Department. I will personally make sure all concerned receive your compliments.

We will take on board your comments in regard to the "search" you had to do to find an appropiate link for a compliment.

Hopefully now that we are using Patient Opinion this will be easier. There are plans underway to create a widget page on out home page that will have a link directly to the Patient Opinion site, making accessibility easier.

Thanks again Winnie for taking the time to provide us feedback from your recent ED experience. Your feedback has provided us with valuable information to improve our fedback system.

We hope you are making a speedy recovery

Kind regards

Maureen Crowther

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