"Gave me great reassurance knowing I was in good hands"

About: The Townsville Hospital

(as the patient),

I would like to thank you TTH (The Townsville Hospital) for past and future professionalism, kindness and courteous manner at all times.

Everything was explained in layman terms. It gave me great reassurance knowing I was in good hands by all.

I have great respect for the doctor and all other staff.

You all have a nice day.

Responses

Response from Julie Shepherd, Nurse Manager Patient Experience, Patient Services; Clinical Governance Directorate, Townsvillle Hospital and Health Services

Dear POMAR01,

Thank you so much for providing our staff with your encouraging words. I am really pleased to read that you have always experienced professionalism, kindness and courteous manners at our hospital.

Our staff are committed to their roles and work really hard to deliver great care, so reading your feedback will provide a real boost because it tells us that we are doing well. Knowing that everything was explained to you and that you felt reassured in your care is particularly pleasing.

Once again, thank you for taking the time to tell us of your experience.

I wish you all the best,

with kind regards,

Julie Shepherd

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