"Pregnancy & Birth"

About: Angliss Hospital Box Hill Hospital

(as the patient),

During my first labour at Angliss I had serious tearing, ending in Theatre with follow-up through the clinic at Box Hill.

Second pregnancy I was told at my booking in appointment that I'd be referred back to the clinic to do some tests to get their recommendation on whether they thought it'd be safe to try another natural birth or if they recommend that I have a caesarean section.

They wanted to have results by 24 weeks. The clinic booked me in for 30 weeks due to the doctor having holidays. Then postponed it again in the weeks leading up to the appointment due to some training the doctor was doing.

I finally got results at my 34 week appointment and after discussion with the doctor and midwives it was decided that caesarean section was the safest option for me and baby. The paperwork was handed in that same day. The doctor advised me the caesarean section would be booked between 38-39 weeks

I was told I would hear from them soon with a date. However my 36 week appointment came around and I still have no date only to be told they don't have space and will try to fit me in when I'm 39-40 weeks.

After a quick labour last time I'm not happy with the decision to delay my surgery. I am also extremely upset that I have no date and no indication of when I will be given one.

They don't want to see me again until 38 weeks and then if I still don't have a date they'll try to chase it up.

I'm frustrated and have cried so much over this, I feel like the hospital are not taking into account my health and safety. Plus, being told they "hope someone has their baby early so we can put you in their spot" is really not good enough!

I don't know where to go from here. The whole process has been so traumatic and upsetting and no one can give me answers.


Response from Gayle Smith, Executive Director, Quality, Planning and Innovation, Eastern Health

picture of Gayle Smith

Dear Upset,

I am very sorry to hear of your experience in regard to managing your care and I can only apologise that we have left you feeling so upset.

I would be very happy to follow this up directly myself. If you would like me to do that please contact me directly via email at gayle.smith@easternhealth.org.au

I hope to hear from you soon.



  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Response from Alan Lilly, Chief Executive, Eastern Health

picture of Alan Lilly

Dear Upset

I understand that our staff have since been in contact with you to sort matters out. I am sorry that you have experienced these difficulties but pleased now to have been informed that they have been resolved.

Again, as Gayle said, if we can help any further, please let us know.

Thanks again and kind regards, Alan Lilly

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Upset (the patient)

I have had contact, however I think it's premature to say matters are resolved.

I appreciate the response but also want to make sure this isn't ignored and other women aren't put in this position.

I will update once I have more meaningful contact with staff.


Response from Alan Lilly, Chief Executive, Eastern Health

picture of Alan Lilly

Thanks again upset

Have touched base again with Tanya Hendry and understand your point completely.

Apologies for the misunderstanding on my part.

Kind regards, Alan Lilly

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful