"Having my first baby at the Birth Centre Townsville QLD"

About: The Townsville Hospital / Special Care Nursery

(as the patient),

I am 30 years old and pregnant with my first baby. I wanted the most natural labour and the right people supporting my decisions. I started off going through a private hospital and after a few weeks realised I was not being supported in my choices, a possible water birth. From this point I booked into the Townsville Birth Centre.

I can not speak highly enough of the consistent care and most experienced midwife I was provided with throughout my 42 weeks of pregnancy and most amazing birth experience. Not once did I feel like I could have been looked after better.

My husband and I keep speaking of and will never forget how comfortable and relaxed we were spending time at the birth centre following the birth of our baby, we would not have had that same experience in the private hospital rooms.

Our midwife Penny was there for us anytime by phone, appointments at the birth centre and follow-up visits at our home following the birth. She gave us the birth experience I had always hoped for and would love to go back when we have more children.


Response from Julie Shepherd, Nurse Manager Patient Experience, Patient Services; Clinical Governance Directorate, Townsvillle Hospital and Health Services

Dear Last minute girl,

Firstly, let me congratulate you and your husband on the safe arrival of your baby!

Thank you so much for sharing your feedback with us, it is wonderful to hear such positive stories about patient’s experiences at our hospital. It is great to know that not only did you have an amazing birth experience but you and your husband felt comfortable and relaxed during your time at our Birth Centre.

I will be thrilled to pass on your story to the nursing supervisors of maternity who will share your heart-warming words with the staff, especially Penny!

Once again, thank you so very much for your story and positive feedback – providing staff with such great feedback will put a smile on many faces.

I wish you and your family all the very best for the future,

With warm regards,

Julie Shepherd

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