"Just feel like they really cared"

About: Yarra Ranges Health

(as the patient),

I want to say a big thank you to the staff at Yarra Ranges Hospital and give them the recognition they deserve.

Genuine, kind, caring staff. They kept coming past me and checking if I needed anything and if I was ok and it felt like they really were concerned and cared.

I was very nervous going in, but the staff were all so friendly, I felt at ease. I even got a phone call from a nurse named Margaret, once I was home, checking if I was ok.

I have been to Yarra Ranges in the past, but this time was just wonderful.

Responses

Response from Alan Lilly, Chief Executive, Eastern Health

picture of Alan Lilly

Dear POMAR01

Thank you so much for sharing your very positive experience on Patient Opinion. It's great to read stories like yours and it really does reinforce what's important from a patient's perspective - staff who are genuine, kind and caring. This is great feedback and I will have much pleasure in passing this on to the staff and to the management team at Yarra Ranges Health. No doubt your story will give them an extra spring in their step!

We have been using Patient Opinion now for almost a year and it's clear where we do things well and where we need to improve. Thank you for taking the time to add your experience too.

Kind regards and I do hope that you are feeling well again, Alan Lilly.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
;