"My baby so much better thanks to Box Hill Hospital."

About: Box Hill Hospital

(as a parent/guardian),

At one week old, my baby was not breastfeeding properly and wasn't keeping anything down. He was sleeping for 6 hours between feeds and was only feeding for about 10mins before falling asleep again. We took him to Box Hill Hospital to have him checked out. He was born at Box Hill Hospital the week before. All of the staff that we dealt with were fantastic. They explained everything that they wanted to do, why they wanted to do it and informed us of what any results could mean. They admitted us and ran blood and urine tests and blood cultures. They told us that they were worried that he might have an infection and could need antibiotics. He was checked every few hours and I was told how he was doing and what was going on. His tests all came back negative and he started feeding normally again and not vomitting. We were discharged and told to go to our GP in a few days to check up on him. He is fine and hasn't had any more issues. I can not speak more highly of how we were treated by everyone at Box Hill Hospital. The doctors and nurses genuinely cared about us and were calm and reassuring without downplaying the potential seriousness on the situation.

Responses

Response from Alan Lilly, Chief Executive, Eastern Health

picture of Alan Lilly

Dear Baby Doing Better

Many thanks for sharing your story on Patient Opinion and what a lovely story too. It speaks volumes about the expertise and reassurance that patients are seeking and it's most gratifying to read that our service responded so well when you need it most.

I do hope that your little boy is going from strength to strength and you know you can call us if you need more help.

In the meantime, I will take great pleasure in passing your feedback on to the staff and will also send it to their manager and the Box Hill Hospital management team too. I know that they will be quite chuffed to receive and read your feedback.

Thank you most sincerely for taking the time to write and send it to us.

kind regards, Alan Lilly.


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