"Inconvenienced by last minute change in appointments"
Posted by Mother36 (as ),
My child had been waiting a long six weeks to have the cast removed. Five hours before the appointment, the Ipswich Hospital called and asked to cancel the appointment and rearrange for a Telehealth appointment at Laidley Hospital. I had already emailed four separate persons about the appointment (Outside School Hours Care, the teacher, the school and the afterschool activity officer), that my child would be leaving school early that day. Despite all this I agreed to cancel the appointment and then sent another four emails to change the arrangments. I had two calls from Ipswich Hospital confirming the appointment time and making me aware I had to arrive at the appointment an hour early so an xray could be taken. After we arrived at the hospital, we were notified there was actually no xray technician on Wednesdays and we should have come in the previous day to get the xray. We then drove into Ipswich Hospital and had the appointment and xray. When we arrived home that afternoon, the appointment letter had been delivered that stated "You may be required to have some tests prior to your videoconference, please contact your local rural facility 3 days prior to your appointment". The original appointment was for 3pm on the day (the cancellation call came at 10am) and the appointment at Laidley Hospital was for 9: 30am a couple of days later. The entire process was extremely disappointing and disruptive. And completely unnecessary.