"Excellent treatment received at Geraldton Regional Hospital."

About: Geraldton Hospital

(as a service user),

Very recently, my husband slice 2 of his fingers. On arrival at Geraldton Regional we were received promptly at A & E dept, and given prompt, professional and respectful treatment from all staff - from Head of Department, to nurse doing initial assessment, lady conducting patient service survey, Dr K, Dr S, a female trainee Dr, radiographer and PCA Andrew. All staff informed my husband of all intended treatment or procedures, pros and cons. They were professional in carrying out their duties yet were jovial enough to keep the situation as relaxed as possible under the circumstances. All relevant instructions about on-going care was given. We would be pleased to have our compliments passed onto the respective people concerned.

Responses

Response from Michele Young, Coordinator Executive Services, Executive Services, WACHS - Midwest

picture of Michele Young

Dear Fingers still intact

Thank you for your kind words. We really do value patient feedback as it enables us to reflect on what we do well and where we need to improve. Your positive experience is a great example of the work we do every day and I take great pride and delight in passing on your thanks and acknowledgement to our very committed frontline staff and their managers. Hearing that everything was explained to your husband and that he felt reassured in his care is particularly pleasing.

Once again, thank you for taking the time to tell us of your experience and I wish your husband well in his recovery.

Kind regards

Michele

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