"Child Health Nurses are an invaluable resource."

About: Geraldton Community Health Service Geraldton Hospital

(as a parent/guardian),

I would like to acknowledge how fantastically supportive Georgina, the child health nurse at the Shenton Street Clinic is. Three weeks ago, my baby had the 4 month check with Georgina. Georgina was bright, bubbly, positive and full of compliments for my baby. She made encouraging and supportive comments towards my partner and I about how well we are caring for our baby which is refreshing to hear as we are first time parents. She noted an issue with my baby's weight gain but stayed calm while informing us that we'd need to book a doctor's appointment and report back to the clinic for regular weight checks. I had an issue with my baby 2 days after my appointment. I immediately tried to book an emergency appointment with Georgina. Although she was fully booked for the day, she phoned me as soon as she had a break and we had a 15 minute consult over the phone. Georgina is approachable, calm, positive and an invaluable resource to all Geraldton mothers who take their children to see her.

Responses

Response from Liz Kelly, A/Coordinator Executive Services, WA Country Health Service Midwest

Dear Happy Mum 1987

It is always fantastic to receive positive feedback from people accessing our services and I will make sure Georgina hears how you appreciated the encouraging and supportive care she provided to you and your family.

WA Country Health Service Midwest aims to provide responsive, patient centered care and it is reassuring to hear how one of our staff members has been able to do this for you. We know it is important that all mothers and fathers receive good support and assistance during their children’s early years and our staff need to be approachable and positive to ensure that we can meet their needs.

Thank you for telling us about Georgina and the high quality care she has provided to you. I hope that all is now going well with your baby’s weight gain.

Kind Regards

Liz

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