"Why was Dad moved to a different hospital"

About: Cairns Hospital The Townsville Hospital

(as a relative),

Story received by phone:

My father was a patient in Townsville Hospital after suffering a head injury. He was subsequently transferred to Cairns Hospital. I assume this was to be closer to us, we live closer to Cairns but still a long way. He developed an infection in his wound I think as a result of the move. Thankfully this is now clearing up. When I asked the social worker at Townsville, Matt, why he was moved they didn't know. When I asked the social worker at Cairns, Patricia, they didn't know either.

Having Dad at Townsville is more convenient for us as we have family there. We don't know anyone in Cairns.

Responses

Response from Karina Finch, Nursing Director Patient Services, Townsville Hospital & Health Service

Dear Dad moved

Thank you for providing us with your feedback. I am sorry to hear that you feel the arrangements to move your Dad to Cairns to recover from his recent injury has made it more difficult for you and your family.

Many factors are considered when making decisions to transfer patients to other facilities. Patients and their families are usually involved in these discussions so I apologise if you feel this did not occur in your case.

We would be very happy to discuss your concerns with you. If you would like to do so, please contact staff in our Patient Liaison Service and they will direct your enquiry to the appropriate department. Patient Liaison Service can be contacted on 4433 1074.

I would like to thank you again for taking the time to provide this feedback. I am glad to hear your Dad's infection is now clearing and hope he is continuing to recover from his recent injury.

With Kind Regards

Karina

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Dad moved (a relative)

The story that I gave recently about the social worker in Cairns that I now found out that she was a Doctor Patrica in Cairns

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