"Unsatisfactory discharge from hospital."
About: Box Hill Hospital Box Hill Hospital Box Hill 3128
Posted by Concerned niece (as ),
My aunt suffered a fall and was taken to Box Hill Hospital. We felt well informed by doctors with regards to the test results and great compassion was shown in the emergency area.
However, after three days in hospital, the doctor said my Aunt was to be discharged. It was then early afternoon. The patient's next of kin asked if this would happen the following day. The doctor said it would happen later that afternoon. The family member requested that the doctor call the nursing home to up-date them on the Aunt's condition and make sure they would be expecting her that afternoon. The doctor assured us she would phone the nursing home. She then returned to say the home had no record of her! The hospital records were incorrect so the next of kin gave the doctor a card with the details of the relevant nursing home. Asked the doctor once again if she would contact the home. She said she would. The doctor was then seen leaving with coat & bag in hand. The next of kin was certainly left with the impression that the doctor was trying to empty her beds quickly & felt she didn't show compassion or feeling for the patient or her family. At the expected time of discharge the next of kin returned to accompany the patient back home. The transport didn't arrive for another hour & then headed towards the patient's previous address. The next of kin directed the driver to the correct nursing home because apparently the driver didn't know how to get there. On arrival at the nursing home, 45 minutes later, the sister in charged was surprised because she had had no communication from the hospital, it was after hours for returning a resident and had she known she would have had extra staff on to help care for & settle my Aunt.