"Maroondah ED (5 stars)"

About: Maroondah Hospital / Emergency Department

(as the patient),

I presented to ED in the morning with? Appendicitis. I was greeted at the triage desk by nurse Jacob who maintained a very professional manner, I was taken straight to a cubicle were I received brilliant care from nurse Julianne and doctor Clement. I was then taken for an ultrasound an hour later and then diagnosed with appendicitis. I was seen by general surgeon Mohammad an hour after that who agreed I needed an appendectomy but informed me that it wouldn’t be done until the following day. I was allocated a bed on 1 north and promptly escorted and settled. The 1 north staff I saw were very lovely and caring. My appendix was removed 2 days after presentation and I was discharged the next day.

In the beginning I was hesitant to present to Maroondah but the empathy, professionalism and exceptional care I received while being a patient was amazing. Next time there will be no hesitation.

Responses

Response from Alan Lilly, Chief Executive, Eastern Health

picture of Alan Lilly

Dear so caring

Many thanks for sharing your very positive story on Patient Opinion. It was so heartening to read about your experience and the care which started so professionally with Nurse Jacob and continued with the other staff members you kindly named. Your story makes me feel very proud of our staff and the care and service which we provide.

I will have great pleasure passing on your feedback to our staff at Maroondah and will also be sure to let the management team know too. They will also be very proud of their new 5 Star rating!

Thanks again for getting in touch and I particularly appreciate your comments about your new found confidence in Maroondah Hospital - public confidence is something that we aim very high to achieve.

I hope you are otherwise back to good health and that you have fully recovered from your surgery.

Kind regards, Alan Lilly

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