"Wonderful staff for day surgery at Yarra Valley."

About: Yarra Ranges Health

(as the patient),

I had to go in for Day Surgery and I cannot express how wonderful all the staff were. From the moment you get checked in, every staff member you meet is brilliant. From the pregnant clerk who checks you in, to each of the nurses who attend, both before and after, Sean and Hannah, and I'm so sorry, another nurse who's name I cannot remember, to the surgeon, they were all so caring.

Sean told me he had been doing this for 24 years and yet he still seemed to care so much, he must just love his work. The surgeon answered all my questions, joked with me, and couldn't seem to do enough, saw me both before and after the surgery.

They just all are so brilliant, they actually make you feel like you're part of a gang with them. Whilst I was dressing, I was watching another person come out of surgery who didn't seem to be coming out very well, shaking, etc. Well a nurse just stood there with them, stoking their hair and talking to them. This doesn't seem to be a job to them, they just seem to care so much.

It was an absolutely lovely experience, apart from having to have the surgery of course, and I couldn't recommend them all highly enough. Just so lovely.

Thank you.

Responses

Response from Alan Lilly, Chief Executive, Eastern Health

picture of Alan Lilly

Dear Felt like part of the gang

Many thanks for sharing your very positive story on Patient Opinion and what a great story it is too! It’s just so nice to see that everything went smoothly from the time you walked through the door – and that’s just how we want it to be! Actually, we have received lots of very positive stories about the Day Surgery Unit/Operating Theatres at Yarra Ranges Health and next week, I am actually going out there to have afternoon tea with them to celebrate and recognise their great work. It’s such a great pleasure to work with such fine people who care about others and the little things that matter.

I do hope that you are on the road to a full recovery and thank you again for sharing your experience. I will pass on your feedback to the management team too so that they can also read about the great work being done there.

Kind regards and thank you, Alan Lilly

  • Felt like part of the gang thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too

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