"Waiting time for surgery"

About: Ipswich Hospital

(as the patient),

Last year my doctor put in for a referral to have surgery at the Ipswich Hospital on a large tear in my stomach. I am still waiting for the surgery and the tear is getting bigger. I spoke to a woman at the Ipswich Hospital shortly after this and she advised me it would be a year just to see the specialist and then it could be another year to have surgery. Meanwhile, more health issues seem to be arising because of this and my job is beginning to be affected because I am limited in what I can do. I do love the Ipswich Hospital because the staff are wonderful, but I feel like I am unimportant and my doctor is now telling me that this issue is also causing heightened CEA levels and also CA 125 has jumped from 18 last year to 30 this year. Obviously, my health is not urgent to these people who are working in the profession, but it is important and urgent to me.

Responses

Response from Joy Wyatt, Senior Consumer Liaison Officer, Clinical Governance, Queensland Health - West Moreton

Dear Alijinty:

Thank you for making contact and drawing our attention to the concerns you have with your health at the moment.

Like you, we are concerned about the issues highlighted in your post. During the last 12 months a considerable amount of work has been undertaken in both our Specialist Outpatient and Elective Surgery areas where now we can provide consultation and treatment to our patients within their priority timeframes.

We would be grateful if you could contact us directly to discuss your care - please be assured your call would be welcome and we are sincere in our offer of assistance. You can call the Consumer Liaison Service on 0409 275 503.

At West Moreton we welcome and value consumer feedback because it helps us to review and improve the services we provide to patients, their families and our community. As such, thank you for taking the time to share your story with us.

Kind regards

Consumer Liaison Service

West Moreton Hospital and Health Service

14/06/16

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