"A trip to emergency for my child."

About: Geraldton Hospital

(as a parent/guardian),

My child and I presented to emergency. All of the people who attended to my child throughout the day were fantastic, but special mention must be made to Anthony. He dealt with us from start to finish. Brooke and Terri (nurses) were also fantastic, as were the other two doctors and nurse, but unfortunately I didn't get their names. It was a challenging day but Anthony, in particular, made me feel at ease throughout the whole process and also gave advance notice of how things may proceed so whenever the plan had to change, I was prepared for it. It was a fairly scary day as a parent but it's the first time I've come away from the emergency department with only praise for everyone who attended to my child. Thank you. I am extra grateful as it was obvious they were short staffed, short on beds and really very busy but we were consistently made to feel that we were the most important people there.

Responses

Response from Michele Young, Coordinator Executive Services, Executive Services, WACHS - Midwest

picture of Michele Young

Dear Ristafairy

Thank you for sharing your story with us. Patient Opinion is a great tool to allow us to hear about the good and not so good experiences of our service users. I am so pleased to hear you and your child had a positive experience and that you were informed throughout the whole process. I understand it is scary when a child is unwell and that something as simple as good communication can make a huge difference.

I know the team at the Geraldton Hospital Emergency Department strive to provide quality care and I will take great pride in passing your feedback on with a special mention to Anthony, Brooke and Terri.

Again thank you for taking the time to write and I hope your child is on the road to recovery.

Kind regards

Michele

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story

;