"Why can't the dressing be changed in the hospital?"

About: The Avenue Hospital

(as a relative),

My father had surgery at The Avenue Hospital in Melbourne. He required a change of the dressing including a new backslab and this was arranged to happen in the private rooms of his surgeon that is approximately 200m away, across a suburban street. The hospital staff asked my elderly mother to take him in a wheelchair across the road for this appointment. She lives quite a distance from the hospital and when she told hospital staff that she couldn't push the wheelchair because of a chronic back problem, they insisted she find someone else to take him. Finally she had to change the appointment time and take her teenage grandchildren to the hospital to take my father across the road. I am disappointed that a) the hospital could not arrange to have the dressing and backslab change done on site at the hospital and b) they could not arrange transport. I am curious to know where liability stood if something had happened to my father on the public road while he was an inpatient at The Avenue hospital and being transported by a child? ?

Responses

Response from Patient Opinion Australia

This response has been posted by Patient Opinion on behalf of the Director of Clinical Services at The Avenue Hospital.

Dear Disappointed in services,

Thank you for taking the time to provide us with your feedback via Patient Opinion. It is an expectation of this hospital that we provide the highest standard of care at all times. Please accept my apology if your Father’s experience did not reflect our commitment to these standards during his recent admission. To allow me to contact you further in regards to this matter, you can email me on burnsm@ramsayhealth.com.au to forward your contact details. I hope you father has continued to recover well from his surgery post-discharge from hospital.

Kind Regards,

Marian Burns

Director of Clinical Services.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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