"Welcoming my first baby"

About: Ipswich Hospital / Maternity

(as the patient),

As a staff member who has worked within an administration function at the hospital for the past few years I was beyond impressed with the service I received at Ipswich Hospital.

I welcomed my first baby this year and found the antenatal service beyond fabulous, I have to admit I was somewhat nervous as I had heard bad things but can say I was treated with respect and there was never a stone unturned, I was classified as a high risk patient and received every test to ensure baby and I were okay (95% of the time the staff were unaware that I was an employee).

On the day of my labour I had two midwives in the birthing suite who supported myself and my partner above and beyond and the same can be said for the maternity ward staff and the visiting midwives to our home.

Although I went through the public system exchanging stories between friends on public v private, I can happily say that I received a better service in public then friends did at the private hospital.

Thank you for making the experience of my first babe such a wonderful memory!

Responses

Response from Sandy Lewis, Senior Consumer Liaison Officer, Clinical Governance, Queensland Health - West Moreton

Dear thankfulstaffmember

Please accept our heartfelt congratulations on the birth of your new babe! It is a really special time for a woman and her family and we feel very privileged to have been a part of your experience.

Like you, we think our staff are amazing – their commitment to providing the best care possible to mothers and babies is second to none. We will share your story with staff across the Women’s and Children’s Service and we are sure they will be delighted to receive such lovely feedback.

Thank you for taking the time to share your experience and we wish you and your new family good health for the future.

Kind regards

Sandy Lewis

Consumer Liaison Service

West Moreton Hospital and Health Service

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