"Should a head injury be a priority when doing triage?"

About: Rockingham General Hospital / Emergency Department

(as a parent/guardian),

My child had a head injury. We had to go to Rockingham Hospital. After arriving in the early evening it took 1 hour to see the triage nurse, another 2 and a half hours for an x-ray, then after complaining that the service was terrible, we were seen another 3 hours later.

That hospital did not seem to care that my child had a head injury. Had been punched and fell and hit the ground. Not once did the triage nurse take the temperature or pulse - only gave panadol and nurophen. The swelling and pain was getting worse and no one came to check on us.

I really want someone to look into the apparent lack of care the triage nurses give when signing in patients. I believe a head injury is a priority in case of bleeding.

Responses

Response from Patient Opinion Australia

This response has been published by Patient Opinion on behalf of Rockingham General Hospital.

Dear Bad experience

Rockingham General Hospital strives to ensure every patient is given the best care possible and has a positive experience within our health service. We encourage people with concerns to contact us in writing so we can continue to improve the care we provide to patients and their families. We have a dedicated consumer liaison officer who is able to speak to patients and their families/carers about any concerns, complaints or compliments regarding the care they have received. Our consumer liaison officer can be contacted via email rpgconsumerliaison@health.wa.gov.au or telephone 9599 4000.

Thank you.

  • Bad experience doesn't think this response is helpful
    {{helpful}} other {{helpful == 1 ? "person thinks" : "people think"}} it is helpful

Update posted by Bad experience (a parent/guardian)

Standard response for when they do wrong. Very disappointed in this response. Where are the questions to get to the bottom of the problem.

All feed back good or bad should be looked into to make improvements.

I will be contacting the hospital directly. In my opinion Rockingham hospital doesn't take patient care seriously.

A head injury being priority 3 should have been seen within half an hour. Not 7. Is the hospital even sorry for the stress they caused.

Updates, changes and questions related to this story

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