"Hand surgery"

About: Maroondah Hospital

(as a carer),

Day surgery for my partner for a broken hand bone - that part went ok - but when we left and had been told that we would have a call to get the plaster cast slab off (whole forearm! ) Maroondah failed in the biggest of ways!

My partner tried to call them, only to be passed from person to person, who had no idea what they were doing. Finally get to when my partner should have had their slab removed from their hand, but gets no call. Calls them and gets stuffed around again, passed to voicemails and people that have no idea what they were talking about. Completely unacceptable! Finally talk to someone in Hand Therapy only to get told that the girl who does this work has been off all week sick - yet this was not told to us beforehand.

I think the hand surgery unit at Maroondah is useless! They seem to have no idea what they are doing.

So in the end - my partner now has to wait over the entire weekend for a "call" Monday. What a joke!

Responses

Response from David Plunkett, Chief Executive, Eastern Health

picture of David Plunkett

Dear Hand surgery

I would like to sincerely apologize for the experience you and your partner have experienced post surgery. Having said that, I would like to thank you for taking the time to provide feedback as it is very clear we have let you down and we have improvements that need to be made. I am also pleased to hear that the actual surgery went well.

Given that the care of your partner needs to be sorted out, I would be pleased if you wanted to contact me privately via email at david.plunkett@easternhealth.org.au so we can sort through this ASAP and get things moving in the right direction.

I will, of course, respect your decision should you choose not to contact me, but I hope you will. I look forward to hearing from you.

Kind regards

David

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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