"Sent away from ED with BPD mental health issues"

About: Noarlunga Hospital / Emergency Department

(as the patient),

I had the most severe episode I had in my life where I was suicidal, my anxiety, rage and depression were a 10 and I could not function. I was told by mental triage to go to Noarlunga ED. I was left for 2.5 hours in the waiting room when a very young doctor came to see me and appeared to look very annoyed and I believe rolled their eyes at me as well. I then saw the Mental Health nurse who I feel did nothing but lecture me, that I have felt this way before and I would be ok. I argued that the reason I came in was that I had not felt this way before and was instructed to come in. I was then asked what did I hope to achieve by coming in and I said to be looked at to see if anything else has gone wrong with me, breathing space, support and maybe get my meds looked at. Their reply to me was that you know there are no meds for Borderline Personality Disorder (BPD) and was told to go home, otherwise the wait would still be hours to see a mental health doctor. This was the very first time I have gone into an ED for mental health issues and will never again. I left feeling worse and more suicidal, to be honest I don’t know how I'm still here - exhaustion I think.

Why do people have to seem so cruel and mean to others with BPD, if only they spent one week in our minds they may feel very different. I'm totally disgusted with SA's mental health support services, they are non-existent and I feel the only way something will get done is if a politician loses a loved one to BPD.

Responses

Response from Patient Opinion Australia

The following response has been published by Patient Opinion on behalf of the Chief Executive Officer of Southern Adelaide Local Health Network.

I was sorry to read that one of our consumers had such a poor experience when they attended the NH ED.

If you have the identity of this consumer please advise them that they may either speak about their concerns and any current health issues with their mental health case worker, if they are receiving ongoing care in the community, or they may contact the Mental Health Triage Service, if they are in crisis, on telephone number 131 465.

Consumers who wish to provide feedback about their care or treatment within the SALHN may also contact the SALHN Consumer Advisory Service on telephone number 8204 5433 or email HealthConsumerAdvisory@sa.gov.au. This service operates between Monday and Friday, and has a voice mail service in place out of business hours. All feedback is taken very seriously, it is investigated at the highest level, and a response is provided as quickly as possible.

Yours

Michael O'Keefe

Chief Executive Officer

Southern Adelaide Local Health Network

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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