"My care after an hand injury"

About: Sutherland Hospital / Emergency Department Sydney / Sydney Eye Hospital / 2 West & Hand Clinic

(as a staff member posting for a patient/service user),

A letter written to the Minister of Health and Medical Research by a patient:

On a public holiday I injured by hand whilst assembling a trampoline for my child-and yes it was a present. I attended the Emergency Department at Sutherland Hospital and was seen after a very short time (5-10 mins) by the triage nurse. Over the next hour I was treated and inquiries were made with the doctors at Sydney Hospital Hand Unit, including the sending of injury images via smart phones. Ultimately, I had three stitches inserted and was referred to the Hand Unit early the next day.

I received very prompt, exemplary, courteous and caring service at the hospital on this day.

I attended the Hand Unit early the next day, I was seen within the hour by the on-call surgeon and a nurse and resident. Some tests were undertaken and I was re-bandaged and sent home with a follow up visit scheduled. I received timely, expert and generous service at the hand unit on these days.

So all in all, as far as I am concerned, the Emergency Departments of the NSW hospitals I visited are doing a fine job. The staff should be congratulated and commended by you and the regional health directors.

Responses

Response from Karen Tuqiri, Director of Nursing, Prince of Wales Hospital

Thank you for taking the time to extract the comments from our patient who recently wrote to the Minister of Health about their experience across The Sutherland and Sydney/Sydney Eye Hospitals. It is pleasing to hear that the service provided was not only prompt but was caring and courteous. This feedback has been provided back to the staff of the Hand Service and is important for the ongoing improvement of our service.

Regards

Karen

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