"My wonderful treatment at Box Hill Emergency Department"

About: Box Hill Hospital

(as the patient),

Recently, I had a bizarre accident, which left me unable to walk. I am on holiday here from the UK and was seen by the very lovely Dr Michael of 'S...' Medical Centre, who sent me immediately to Box Hill Hospital Emergency Department. From the moment I walked through their doors, I was treated with such care and empathy. After I'd given my details, I was taken to a waiting room where I was immediately given analgesics - so welcome after an afternoon, evening and morning of intense pain. I was then taken for xrays and admitted into the Short Stay ward for a CT scan. The results of the scan indicated a fracture. I was kept in overnight and everything the staff did for me was faultless. The Emergency Department seemed to run on wheels, so efficient was it! The following morning, I had visits from both a physiotherapist and an occupational health nurse - Sam and Natasha - both of whom talked me through the rudiments of using a leg brace, crutches, steps, a walker and a raised toilet seat - all of which are foreign to me, even though I'm no stranger to the NHS. I am scheduled to go back to the hospital fracture clinic shortly and was informed that a physiotherapist would be visiting me next week.

Can I congratulate Box Hill Emergency Department on a job very well done. My grateful thanks go to all those who helped me, including the nursing staff of the short stay ward and the very efficient Dr Daniel. Top notch!

Responses

Response from David Plunkett, Chief Executive, Eastern Health

picture of David Plunkett

Dear grateful2815

Thank you so much for providing your feedback on Patient Opinion. It’s so disappointing you needed to interrupt your holiday to seek medical attention.

That being said, I was so pleased to read of your positive experience in the Box Hill Hospital Emergency Department. All staff there work tirelessly to provide the best experience possible and I will make sure they receive your feedback, including Sam, Natasha and Dr. Daniel

I hope you get to enjoy the rest of your holiday and don't have to spend too much time experiencing the Victorian health system! I wish you the best of health and the best for the festive season.

Take care grateful2815 and kind regards,

David

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