"Out patient clinic waiting times"

About: South Eastern Sydney Local Health District Sydney / Sydney Eye Hospital Sydney / Sydney Eye Hospital / Out Patient Department (Eyes & General)

(as the patient),

I cannot understand after years of outpatient clinic appointments, why it is necessary to wait on average two and a quarter hours between the allocated appointment time and the actual time one gets to have one's 7 minute visit with a doctor? So many of us patients always left waiting, wasting our unimportant time crowded into a hot waiting area. So many of us just sitting and seething. Surely with better organisation one could set up realistic appointments in relation to when one would see their doctor. I have glaucoma and have been attending outpatient clinics at least twice a year, often many times more at Sydney Eye Hospital. My medical care has been excellent. 

Responses

Response from Karen Tuqiri, Director of Nursing, Prince of Wales Hospital

Dear Left Waiting

Thank you for taking the time to provide us feedback on your experience when attending our Outpatient Department. We are sorry for the length of time you had to wait before being seen by a doctor and for the frustration experienced. We have recently been reviewing our processes within the Outpatient Department in an attempt to improve the wait experienced by our patients. In addition I would encourage you to ask to speak with the Nursing Unit Manager on your next visit and share any further ideas on how the service could be improved. I also note that you make reference to a hot waiting area and have referred this on to the Outpatient Department manager so this can be monitored.

It is pleasing to hear that your medical care has been excellent.

Once again thank you for your feedback.

Karen

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