"Our experience at Emergency Department at Box Hill Hospital."

About: Box Hill Hospital / Emergency Department

(as a relative),

From the moment we walked in, from the triage nurse to the doctor, all staff were excellent. I just couldn't fault them. Doctor was very polite and listened patiently. He explained when he had to attend to an emergency case that came in while treating to us.

Responses

Response from David Plunkett, Chief Executive, Eastern Health

picture of David Plunkett

Dear respectful service

Thank you so much for your feedback on Patient Opinion. I am so pleased you had such a positive experience when attending the Box Hill Hospital Emergency Department.

The team there have been undertaking a lot of work to improve the patient experience and it's evident, based on your feedback, this is going well. I will provide your feedback to the leadership team there so they can, along with the staff in the Emergency Department, recognise the great work they do and the impact they have.

Many thanks respectful service and trust you are well on the road to recovery!

Kind regards

David

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