"Exceptional care in the Box Hill Emergency Department"

About: Box Hill Hospital

(as a relative),

My relative and I arrived at Box Hill Hospital's Emergency Department where we were met with very courteous staff. With his injury, the staff "fast tracked" our case and we were sent for x-ray within 30 minutes. Once the x-ray was completed, a great team of doctors explained to us the injury and how it can be treated. The entire process from admission to discharge did not even last 1. 5 hours (an exceptional turnaround time). We were expecting to wait at the emergency department for at least several hours.

I shared this story with an ex-executive of Eastern Health who recommended that I share my experience on this forum. Thank you to Box Hill Emergency Department Staff for their great efforts. Since my recent experience, I have been recommending Box Hill Hospital to all family and friends.


Response from Jo Gatehouse, Director, Quality, Planning and Innovation (Acute Health and Consumer Participation and Patient Experience), Eastern Health

picture of Jo Gatehouse

Dear Applebee,

I am responding to your story on behalf of our Chief Executive Officer David Plunkett who is not in the office today.

Our Emergency Department staff are committed to providing timely, high quality care and it is always rewarding for them to receive positive feedback such as yours.

I am pleased that the experience of your relative and yourself was such a positive one and I do hope that your relative has a quick recovery.

Thank you for sharing your story on Patient Opinion.

Kind Regards,

Jo Gatehouse

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