"Neurology"

About: Royal Perth Hospital

(as the patient),

I had an appointment with the neurologist at 0950am, I did not get to see the neurologist until 1105am, but that was the fault of a new receptionist, as she forgot about the paper work for a patient that was already waiting for over an hour.

I was called into the neurologist consultant room and was met with a big bright smile, I cant remember her name but she was very helpful, considerate, and professional.

So I don't have any complaints, just the waiting time but these thing happen.

a Big thank you to all.

Responses

Response from Aresh Anwar, Executive Director, Royal Perth Bentley Group

picture of Aresh Anwar

Dear Peper100,

Thank you for taking the time to write and being so positive about your experience despite an unacceptably long wait. I know that staff will be profoundly embarrassed. We are currently looking at the whole process that supports outpatients, to minimise wait times and I very much hope that this, as you so kindly put it, was a one off mistake.

With thanks

Dr Aresh Anwar

Executive Director

Royal Perth Bentley Hospital Group

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