"Domestic Violence"

About: Yarra Valley Community Health - Yarra Junction

(as the patient),

I was seeing a domestic violence counsellor at Eastern Health - the Community Health Service in Yarra Junction Victoria and then they stopped providing the service. I called there to make another appointment with the counsellor who has helped me over the years and they told me they no longer provide a domestic violence service, they just have a general counsellor that I can see. This is not good for me. The experts say that the best type of counselling for domestic violence is to see a specialist in the area, not a general counsellor. Why would they do this? I am now back to a place of trauma with no one to talk to or understand and will need to travel to another service when I can get away safely.

Responses

Response from David Plunkett, Chief Executive, Eastern Health

picture of David Plunkett

Dear Survivor

Thank you for taking the time to provide your feedback on Patient Opinion. I am very sorry this was your experience when accessing the Community Health service in Yarra Junction, especially as we didn't assist you in being able to access the right services.

If you would like to contact me via email at david.plunkett@easternhealth.org.au, I would be very happy for a staff member to make contact with you directly and provide advice re how to access the specialist service.

Please accept my sincerest apology for your experience and I can assure you, I take your feedback and concerns very seriously.

I look forward to hearing from you.

Kind regards

David

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
;