"Staff lovely at Box Hill Hospital - Maternity"

About: Box Hill Hospital

(as the patient),

Planned csection due to complications of previous pregnancy. Excellent care during stay. Rooms in the new building greatly improved on old facilities. Staff lovely nothing was ever too much issue always happy to help you and did so with knowledge and skill. Only complaint would be that between departments staff lacked knowledge. E. g. Admissions had us fill in paperwork to go private, came with benefit of tv in room. No tv in room thou because Box Hill don't take private maternity patients, took some time to ascertain why tv wasn't working. Blood collected on Friday before Monday operation had been destroyed first thing Monday because box hadn't been ticked when sample taken to hold longer.

Responses

Response from David Plunkett, Chief Executive, Eastern Health

picture of David Plunkett

Dear New Mum

Thanks you so much for taking the time to provide your feedback on Patient Opinion.

I was really pleased to read your experience was so positive and the staff were kind and courteous. I also appreciate your comments regarding the areas that didn't go so well. I will ask the staff involved to use your experience to learn from so we can improve what and how we do things.

The facilities at Box Hill Hospital are absolutely wonderful and having been in the new building for over 2 years, I am so proud of what we have for our patients.

Thank you again and I trust you and your growing family are loving life!!

Kind regards

David

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