"Very upsetting experience."

About: Box Hill Hospital

(as a relative),

My father was admitted to Box Hill Hospital as a result of a fall at home. At the hospital he was catagorised as a 'fall' risk yet was left unmonitored during which time he left his bed and fell causing him further significant injury. Additionally, during his stay he approached hospital staff at the desk late one night as he couldn't sleep due to noise. My father was approached by two other males, making three in total, who I believe physically wrestled him back to his bed and may have either hit him in his left upper arm or injected him with something. My father describes this incident as a physical attack where no effort was made to build rapport, verbally diffuse, or attempt to achieve voluntary compliance. We feel that the interaction was immediately escalated to physical force which was disproportionate to any resistance that a very old man may have been offering. My father ended up frightened and confused by this overreaction.

Responses

Response from David Plunkett, Chief Executive, Eastern Health

picture of David Plunkett

Dear Very concerned

I was distressed to read the story of your father’s experience whilst in our care at Box Hill Hospital.

I would like to investigate this incident as a matter of priority and wondered if you would be happy to contact me directly via email on david.plunkett@easternhealth.org.au so that I can follow this up quickly and get back in contact with you.

You can be reassured that any personal details will not be released on this website and that this request for information is to help us investigate your concerns in a timely manner. Once again, I am very sorry to read about what happened to your father and hope to hear from you very soon.

Kind regards,

David

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