"Personal scans and X-rays lost by the hospital"

About: Box Hill Hospital

(as the patient),

After my surgery, I never got to see my scans and x-rays. These were lost along with my diagnosis and other paperwork. In spite of repeated requests to return these to me, never heard back from the hospital.


Response from Jo Gatehouse, Director, Quality, Planning and Innovation (Acute Health and Consumer Participation and Patient Experience), Eastern Health

picture of Jo Gatehouse

Dear disappointed patient,

I am responding on behalf of our Chief Executive Officer David Plunkett who is on leave at the moment.

I am sorry that you have had no response to your requests to have your scans and x-rays returned and understand that a lack of communication is very frustrating.

If you would like to contact me directly via email - jo.gatehouse@easternhealth.org.au, I would be happy to follow this up for you.

Kind Regards,

Jo Gatehouse

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