"Goods and Services Provision and Case Management."
About: HammondCare At Home HammondCare At Home Sydney 2000 http://www.hammondcareathome.com.au/
Posted by Fee clarification (as ),
Dear Mr Martin,
Thank you for your update on services offered in my wife's package. We would however like clarification of several elements.
Goods and Services Provision:
Recently an amount of $9853. 00 was provided from my wife's package for the purchase of beds. Prior to the purchase we personally sourced and found a suitable supplier, provided all details to my wife's Case Worker who then completed the deal with supplier. In this case would a 10% fee of $985. 30 been charged to my wife's account? If so the fee would appear exceedingly excessive for the amount of work done by your department.
It also appears that you have a locked in arrangement with certain suppliers, notwithstanding the fact that certain items may be available from other suppliers at a much cheaper rate. For example when a drop down rail was purchased for our bathroom we could have purchased it for $100 less than was charged through your regular supplier. A more flexible attitude to purchasing would make available funds in account go somewhat further in those cases where clients have the capacity to source items from alternate suppliers.
We have always assumed that the administrative cost of purchasing necessary items is covered by the case management fee of 24%.
In my wife's circumstances is it possible to justify the fee of 24% ? Despite my wife's mobility and medical problems we are both of sound mind and are currently well able to manage our personal and financial affairs. Should my wife's needs change at any time we would contact her Case Worker. In the meantime I understand that only an annual re-assessment and review is required in which case in our particular circumstances it would appear difficult to justify the fee.
Your reply to our concerns will be appreciated.