"Fell off horse and suffered compression fracture to spine"

About: Ipswich Hospital

(as the patient),

I was taken to the emergency department recently and was immediately attended to as I was in a significant amount of pain and could not move. All the support staff, nurses and doctors were very professional and kind during a terribly anxiety provoking time. Despite the pain killers affecting my cognitive capacities, I felt that my family and I were kept informed with what was happening and how diagnosis and treatment were being decided, including consultations with the PA (Princess Alexandra Hospital)

I was then admitted into the Orthopaedic Ward where again I was impressed with the care and concern provided to me and my family by all staff, from the tea ladies, wards people to allied health and especially the nurses. The nurses had a wonderful sense of humour which was very effective in distracting attention from pain.

I am now at home and very fortunate not to have any damage to my spinal cord so am walking (somewhat tentatively) but feeling much better and well on my way to recovery thanks to the excellent level of care provided to me by ED staff as well as the nurses and allied health in ward 5.

Please pass on my deepest appreciation.

Responses

Response from Sandy Lewis, Senior Consumer Liaison Officer, Clinical Governance, Queensland Health - West Moreton

Dear Neptune

What a terrible thing to happen! Thank goodness your spinal cord wasn’t damaged and you are now recovering well in the comfort of your home.

It sounds like you received wonderful care at every stage of your journey with us – we could not be more proud of our staff. We are particularly pleased to hear that while providing you with excellent treatment, they also supported your family by keeping them up to date on what was happening.

We will make sure your feedback is shared with all staff involved and they would join us in thanking you for your kind comments.

Wishing you all the very best for a speedy and full recovery.

Yours sincerely

Consumer Liaison Office

West Moreton Hospital and Health Service

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