"Care for RSV that caused an asthma flare up"

About: Lyell McEwin Hospital / Emergency Department

(as a carer),

In the ED, the allocated nurse was busy doing other things and the doctor had ordered an immediate dose of Nurofen. My child is still very young and hates any type of oral medications and freaks when they see a syringe of any type (they were really sick as a baby/toddler and always required medications).

Another nurse had been asked to give the stat dose, so of course they walked straight into the cubical. They did not explain what they were going to do and did not introduce themselves. My child started freaking out and I had said to the nurse that they are scared. My child was hiding their head into their pillow and before I could say anymore, the nurse said - I'll get it in to them - walking straight up to my child, aiming for what I assume they thought was the mouth and squirting the Nurofen. Before my child could even get their head up (literally screaming by now) the nurse had already walked out. When I got my child up, they were covered in Nurofen - all in their hair, face, eyes and all over their shirt. The nurse then came back in about 5 mins later, where I said to them "sorry, you didn't introduce yourself before". I then think they knew they had breached policies and protocols.

I then went on to tell the paediatrician and the children's ward staff when I arrived, all who were not impressed by far.

Other than that experience, LMHS has been a wonderful experience, the food is even good!

My child was given Nurofen as they had a high temperature from RSV (respiratory syncytial virus) and already had a dose of Panadol which was not effective enough.

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