"Discrimination"

About: Sydney / Sydney Eye Hospital

(as a carer),

There was a nurse who treated my family and the elderly with disrespect, I believe on the basis that we were of a different culture. I felt extremely discriminated against. In my opinion she was extremely rude, xenophobic and spoke extremely slowly like we did not understand English, seemingly repeating words with spite. She appeared dismissive when we asked questions and also to slam the door in my face as I was passing the medical book to my grandparent who was sitting in the examining chair in the room and I felt she spoke down to us the entire time.

This completely destroys my image of Sydney Eye Hospital. The behaviour exhibited by this nurse caused a lot of discomfort and distress for us and I am extremely unamused and confronted by this experience.

Responses

Response from Jennie Barry, General Manager, Prince of Wales/Sydney/Sydney Eye Hospital

Dear Felt disresepted

I would like to thank you for your feedback on Patient Opinion and apologise that your family was made to feel judged and disrespected by our nurse whist receiving care for your family member. I would like to assure you that staff are expected to communicate and care for all patients regardless of their ethnic background. Your families experience has provided us an opportunity to reflect on how we are being perceived by families and review our communication practices, particularly in relation to our culturally diverse patients.

It would benefit the department staff where your family was treated to read about your experience and learn how their attitude and communication effects their patients and families. I respect your decision to stay anonymous, however if you feel comfortable, please contact me with further details, at

SESLHDSSEHMedicalAdmin@health.nsw.gov.au

Again thank your for your feedback, this will help us improve our care and service in the future.

Kind regards

Jennie

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