"My child's elective surgery at Box Hill Hospital."

About: Box Hill Hospital

(as a parent/guardian),

A massive shout out to all the staff in ward 5. 3 (Paediatrics) at Box Hill Hospital (in particular to ANUM Reanne and RN Katie) and to the Surgical Admission staff (in particular Dr. Joe and his wonderful team) who looked after my child during my child's recent elective surgery.

As an employee of Eastern Health myself I am very pleased to acknowledge the postive experience our family had, with no complaints.

The kindness and compassion that emanated from all the staff we came across very much demonstrated the Eastern Health values.

From the warm greeting by the ward clerk to the cups of tea from the PCA's, in an amazingly clean and well maintained environment, we were made to feel welcome, comfortable and reassured.

My child is recovering well and is looking back on their experience in a positive light. This was my child's first ever hospital admission so this means a lot to our family - thank you! ! !

Responses

Response from David Plunkett, Chief Executive, Eastern Health

picture of David Plunkett

Dear Irish

Thank you so much for taking the time to provide your feedback on Patient Opinion. I was so pleased to hear of your positive experience and that your child is recovery well and views this as a positive first experience in hospital.

As an employee of Eastern Health, I'm sure you're well aware of the importance we are placing on kindness and courtesy and based on your feedback you got this in spades!

It will give me great pleasure to provide your feedback to the staff at Box Hill Hospital in ward 5.3 and Surgical Admissions and particularly Reanne, Katie and Dr Joe!

Take care and kind regards

David

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