"Amazing compassion from nurses and doctor"

About: Broome Health Campus / Emergency Department

(as the patient),

I have an anxiety condition which is usually beautifully managed with self care, exercise, etc. However, about once a year I seem to experience a big melt down. This happened to me recently when some bad news triggered me, and I wasn't able to sleep one wink, all I could do was cry in fear and despair. It was like wave after wave of intense grief crashing down on me.

I drove myself down to the emergency department of Broome Hospital. I was a mess, weeping. The nurses behind the emergency windows were extremely caring and kind in how they spoke to me. When I said I felt embarrassed - because it's a small town and I someone I know might see me crying - they arranged for me to wait in a little room area away from the emergency department waiting area.

Then the doctor who attended to me was extremely kind and compassionate. He reassured me that I may feel like the world was caving in, but it was only because I hadn't slept, and that my anxiety made things seem more frightening than they were. The expressions on both the nurses' faces and the doctor's face were ones of compassion and their words helped reassure me, and made me feel like it was going to be okay.

I headed home, and after a good sleep I was fine. I hope this story reaches those nurses and the doctor who were extremely professional at the same time as being extremely compassionate. Their compassion was like healing balm. I feel so grateful for them and wish to thank them. They are great at their jobs and treasures in our world.

Responses

Response from Shane Bolton, Acting Operations Manager, Broome, Management, WACHS Kimberley

Dear Thankful Broome resident

Thank you for taking the time to share your story. We have a great team at Broome Hospital and I am happy to read that our Doctors and Nurses reassured you and helped you feel less frightened. The staff strive to uphold our value of compassion - listening and caring with empathy, respect courtesy and kindness, and your story demonstrates we are underpinning this value in our everyday actions. Please be assured that I will be getting in touch with the Clinical Nurse Manager of the Emergency Department to ensure your story is shared with the staff.

Thank you again for sharing this story with us.

Kind Regards

Shane Bolton

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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