"Sydney Eye Hospital Emergency Department"

About: Sydney / Sydney Eye Hospital

(as the patient),

I was referred urgently to the Eye Hospital by an optometrist who believed I may have a torn retina. Given it was a Sunday, the optometrist told me this was the best hospital to attend as they always have eye specialists on duty.

And so they did! I was seen promptly by the Triage Nurse who took the time to understand my concern. I was soon moved into the eye waiting area where I was seen by the very lively and lovey Nurse Irene. Everything was quickly checked out and I was ready to see the specialist.

There was a wait for the specialist as there was only one on duty. Also a couple of more urgent cases came in and were prioritised ahead of me. I understood this as they had serious issues.

The staff remained professional and pleasant at all times

The specialist was very thorough and professional. He confirmed the optometrist's concerns were correct and advised I had a tear in my retina. He was able to fix it pretty much on the spot with some laser surgery which was wonderful.

I left with my potentially serious eye condition all sorted.

Thanks to all the staff at the Sydney Eye Hospital! !

Responses

Response from Carolyn Smith, Deputy Director, Nursing Services, (NUMs & After Hour Nurse Managers), Sydney and Sydney Eye Hospital

Dear Geoali

Thank you for taking the time to write and reflect on your experience with us through Patient Opinion. I am really pleased to hear you thought the specialist was thorough and professional, that the triage nurse took the time to understand your concerns and note your special mention of Nurse Irene. The Emergency Department staff take pride in their work and really appreciated your positive feedback.

Please take care and wishing you continued good health going forward.

Kind regards

Carolyn

  • geoali thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too
;