"My Mother's Emergency Dept Care"

About: St Vincent's Hospital

(as a relative),

My mother was recently admitted after a fall at her aged care facility. The staff - doctors, nurses and paramedics, gave my mother all the fine care, respect and attention we could have asked for.

Luckily there was nothing broken, but the thorough testing and professional approach to the needs of a very elderly woman in pain and distress were superb.

The fall happened about 11pm and by midday the next day my mother was home in her room after an all clear by the doctors and a staff physiotherapist. Had she not been OK to travel home, she would have been promptly admitted to a ward for further testing and care.

My family cannot thank you enough for the care, warmth and efficiency that my mother received during her time in the Emergency Department. Please pass this message on to the team in the ED.

Responses

Response from Patient Opinion Australia

The following response has been published by Patient Opinion on behalf of St Vincent’s Hospital:

Dear Mother and Son

It is always pleasing to receive such positive feedback for service provision. St Vincent’s Hospital strives to attain the highest possible standards and it is beneficial to receive affirmation such as this.

We are proud of the staff at St Vincent’s Hospital and the commitment they have shown through the Mission and Values of the organisation. A copy of the story has been forwarded to the Emergency and Physiotherapy teams. They will love to receive your feedback.

We thank you for taking the time to write and providing this feedback and we trust that your mother is recovering well.

Kind regards

Katarina

Katarina Cvitkovic | Executive Manager

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