"Knowledgable, caring & efficient staff in Emergency Department"

About: Bass Coast Health

(as the patient),

My child and I attended emergency for an accidental stab wound. Whilst helping my child, all staff were very knowledgeable, caring and efficient. Follow up letter was fantastic. Please also note that during the triage time waiting, staff managed a mental health triage involving police with a safe professional approach. Well done BCH! Thank you.

Responses

Response from Jan Child, CEO, Bass Coast Health

picture of Jan Child

Dear fantastic care in ED,

Thanks so much for taking the time to post your feedback. I agree that our Emergency Department staff do a great job responding to the myriad of issues and patient concerns that present to our ED. I have passed on your feedback to the ED team who are always very keen to hear how they have done and what they can do to improve - I hope that your child's wound is recovering well.

Kind Regards,

Jan

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