"My phone call was not attended to."

About: Sydney / Sydney Eye Hospital / 1 East (Ophthalmology)

(as the patient),

I phoned the Sydney Eye Hospital to notify them I was unwell and not able to attend an upcoming appointment. I waited for 18 minutes and 44 seconds and no one answered my call. At no stage was there any indication if my call had progressed in the queue or if indeed my call would ever be answered. 

Because they do not answer phone calls I will have to go into the hospital.

Responses

Response from Jennie Barry, General Manager, Prince of Wales/Sydney/Sydney Eye Hospital

Dear Poor communication

Thank you for your feedback on Patient Opinion concerning the inability to contact the Sydney Eye Hospital Clinic. I apologise that in this instance you were unable to get through to the clinic.

Please contact me on this email:

SESLHD-SSEHExecutiveServices@health.nsw.gov.au, with your contact details and clinic name and we will ensure the Nurse Unit Manager of the clinic contacts you concerning your appointment.

Kind regards

Jennie

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